These Terms and Conditions cover: All pre-booked visits on the farm booked through our website and third parties.  

  • Everyone who attends the farm must have a pre-paid ticket. Children under 3 are free (Max 2 per booking)
  • No spectators allowed.
  • For Direct customers: Cancellations require at least 48-hours notice. Alternatively, we have 1 opportunity to re-schedule the experience, again we require 48-hour notice, and once re-arranged we cannot make further amendments to this booking or refund. 
  • For Third Party customers: Including, but not limited to Groupon, Buy a Gift and Virgin: One booked, the experience cannot be refunded or amended. As the experiences are already heavily discounted, we reserve the right to limit rescheduling and cancellations. The experience can be re-gifted to friends/family to attend on the date/time booked. 
  • Following the recent and ongoing pandemic Kew Little Pigs Farm Ltd. made relevant adjustments due to forced closures and re-booking policies. However from May 2021 the choice was made to return to our normal policy which is listed above. Unfortunately we cannot continue to maintain the level of re-bookings and have made this clear throughout. Therefore, it is the customers responsibility to be aware of our full T&C's and understand that by booking through us they agree to these terms. We do allow for the experience to be re-gifted as mentioned.
  • In the event of forced closure, including but not limited to (natural disaster, poor weather conditions, road closures, absent or ill staff, or problems with transport) we have the right to cancel the bookings and rearrange. In this case, we will give the client notice as soon as possible. The client will be able to rebook their visit to the farm or can request a voucher which can be used for our services. It is not in our interest to cancel a booking and this is only done as a last resort. We will not be processing refunds for the above.  
  • Pigs are Zoonotic, meaning they can pass illness onto humans (including, but not limited to ringworm, erysipelas, leptospirosis, streptococcosis, campylobacterosis, salmonellosis, cryptosporidiosis, giardiasis, balantidiasis, influenza, infection with pathogenic E. coli, and brucellosis) Equally humans can pass them to pigs and therefore If you have a known contagious illness you will need to cancel and re-book for a time when the illness has passed you must do so within 48-hours of your experience. If you have booked through a third party you can re-gift to friends/family. 
  • Though pigs are considered hypoallergenic those with hay fever or allergies might suffer in the summer months, so please take medication as needed. We do also have goats, guinea pigs, chickens, ducks and guinea fowl on site. Along with tree's that cause effect to those who suffer with nut allergies.
  • Pregnant women are advised to contact their GP/Doctor/Midwife as there may be a risk of toxoplasmosis.
  • Customers are advised to contact their doctor/GP/midwife before booking if they are immunocompromised, suffering from illnesses, recently been in hospital, have severe allergies, disabilities, mental health issues or anything else that you have concerns about for advice. 
  • All visitors must use the sinks, foot dips, and sanitiser provided throughout the farm before and after any contact with the animals.
  • When leaving the farm you must wash your hands again and rinse your shoes/use the provided foot dips. 
  • You will be responsible for yourself and your belongings during your experience. We are not liable for any loss, theft, or damage to your property.  
  • All our animals are the farm are very friendly and used to visitors, however, we cannot guarantee they will not bite/cause harm. They do have the ability to do so, therefore precaution must be taken at all times. 
  • Pigs have bad eyesight, so when approaching them, do so with caution. Do not put your fingers near their mouths, do not chase them.
  • Do not pick up piglets as this is very distressing for them. It may also provoke the sows to protect/charge/bite.
  • We ask you to respect the pig's home and territory and behave sensibly.
  • There are times when we must close pens and prohibit visitors from entering these pens. 
  • We supply all food to our pigs and ask that you do not feed the pigs with anything unless asked to do so. Do not take any food or drink items into the pig pens.
  • You are welcome to bring your own picnics, but please note food and drink can only be consumed in the fenced-off Check-In Area with picnic benches in, or within our shop/cafe area. Please use the bins provided for any rubbish.
  • Any person under the age of 16 is to be accompanied and supervised by a paying adult at all times.
  • For those that require wheelchair access, please email info@kewlittlepigs.com. We try to accommodate as best we can, however, we are an outdoor experience, and the weather can greatly affect the grounds. Unfortunately, at this time, we do not have adaptions for wheelchair users and would advise them to come in the summer months.
  • If during your visit to the farm your attitude or behaviour is abusive or disrespectful to either staff, animals or other customers, you will be asked to leave the farm without refund of any monies paid for the visit. 
  • Any pictures or videos taken on the farm should be for personal use only unless prior consent is given. In relation to media, film production, journalists, and photographers, we insist that we have copies of both pictures and videos taken and that when footage or pictures are released that our company name is advertised, spelled correctly, and also include our contact details. We also require in writing what the intentions of use of the footage or pictures are. We are to be notified when the pictures/videos are released, and we have the right to present them on our website or another disclosed source. We have the right to refuse any scenes or scenarios that we feel could be dangerous for our pigs or degrading towards them.
  • Kew Little Pigs is a private farm and therefore you must have a pre-paid ticket before attending
  • If you have a registered carer they are entitled to a FREE ticket, please inform us on your customer’s notes when booking online and email us your carer’s identification info@kewlittlepigs.com
  • We ask customers to arrive 10 minutes prior to their experience to allow time to park and check-in.
  • If you are running late you must make us aware, anything past 5 minutes will mean you have missed the health and safety and the tour would have already began, for this reason you will either be moved to the next available tour (Tours run every 2 hours, 10am/12pm/2pm). Alternatively IF another member of staff is available they may be able to cover this. 
  • You must take precaution when opening/closing gates into the animal pens. If any of the animals escape please do not chase them, alert a member of staff immediately.
  •  All our animals are very much loved and cared for, we follow strict animal welfare and their health and happiness is our main priority – please do not chase, push, kick or force our animals to do anything. If you witness anything please alert a member of staff.
  • Please wear appropriate clothing - no open shoes, heels, or flip flops are permitted on the farm. We suggest wearing old trainers or wellies and clothing you don't mind getting mucky. This is an outdoor farm with all of our pig pens outside. In the winter months: Wellies, umbrellas, and waterproofs are a must! In the summer months: Sunscreen, hats and plenty of water! We have limited shade.
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