These Terms and Conditions cover all pre-booked visits on the farm booked through our website and third parties.
1. Event Booking Details
All bookings will be regarded as provisional until full payment has been received for the required services, and only if accepted by Kew Little Pigs Farm will the booking be confirmed. Kew Little Pigs Farm is not under any obligation to continue holding provisional bookings beyond the given option date.
2. Price & Payment
All prices quoted by Kew Little Pigs Farm are inclusive of VAT. Prices quoted by Kew Little Pigs Farm may be amended when agreed with the Client and the Client will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of Kew Little Pigs Farm. Any query arising from an invoice must be notified to Kew Little Pigs Farm in writing by the Client within 14 working days of the date of the invoice receipt. There is a 48 hour cancellation policy. Additional Expenses – any additional expenses or fees resulting from any changes made by the
Client, that have not been quoted in the agreed proposal but subsequently incurred by Kew Little Pigs Farm, will be invoiced separately after the event. Payment will be due within 5 working days of presentation, any queries thereon raised within 3 working days of presentation and payment shall be made. Kew Little Pigs Farm will agree to any additional expenses or fees with the client prior to these being incurred. Additional time at the event will need to be agreed with Management beforehand. Payment needs to be taken instantly via bank transfer, cash or alternative payment method. If equipment is broken you will be responsible for the reimbursement. The Client must inform Kew Little Pigs Farm in writing office@kewlittlepigs.com of any bank transfers. Use the booking reference when making payment.
Additional Fees
Travel Distance Fee is £100 per hour each way.
Any additional travel costs including DART, Congestion Charge, Parking etc will be charged to the client.
Additional Hours on top of 2 hour basic package is charged at the hourly rate of £348 for 2 pigs or £390 for 3 pigs Out of hours (between 6am and 9am and between 5pm and 8pm) is an additional £120 per hour.
3. Cancellation
This clause applies to the following: where the client (a) cancels the entire event, (b) cancels partial use of the services for the event or (c) reduces the duration of the event as a result of which the contracted value is reduced.
All cancellations must be received in writing from the client and will be deemed to take effect from the date of receipt.
Full Cancellation
If a cancellation is made more than 4 weeks prior to the event, a new date will be offered, subject to availability, or we can provide a full refund. If a cancellation is made after this time, the client will be refunded 50% of the booking fee. If a cancellation is made within 48 hours of the event date, no refund will be provided.
Date Change
If the date of the event needs to be changed, the client can do so up to 2 weeks before the event date free of charge, subject to availability. If the date of the event needs to be changed with less than 2 weeks notice, a 10% admin fee will be charged and the date rebooked, subject to availability.
Online Bookings
Full payment is required at time of booking. It is the clients responsibility to check all details are correct before making a booking. Any errors to online bookings or any alternations made to a booking will be chargeable to the client. Any extra payments will be required at least 48 hours prior to the event for any changes or the event will be cancelled with no refund of existing monies paid. Any postponements of confirmed and contracted business or any Public Health Emergency declared by Public Health England, the Chief Medical Officer for England or any law or any action taken by the UK government or UK public authority that directly affects the operation of the event will be considered as a cancellation in accordance with the above cancellation clauses. However, provided the revised event date is agreed (subject to availability) and takes place within 12 months of the original event date, payments received by Kew Little Pigs Farm from the client shall form a credit towards the future event. Should any postponement costs be incurred by KLP, the client will be notified and these costs will be deducted from the amount held as credit.
4. Liability
● We will not work on rooftops, terraces, balconies.
● We cannot attend premises without a lift or a lift too small to fit our equipment.
● There cannot be other livestock present.
● Permission of the landlord, proprietors, councils or government as appropriate needs to be granted.
● We cannot attend premises if there is a dispute with a landlord, proprietors, councils or government.
● We will not tolerate inappropriate behaviour or verbal abuse.
● We need sufficient space (a minimum of 4m x 4m for a 2 Pig Party and 6m x 6m for a 3 Pig Party for the pen), with space around for staff and guests.
● Parking nearby needs to be provided.
● Parking charges, congestion charges, tolls and other fines need to be paid by the client in advance or after the event.
● We will not work if the area is unfit for human / animal interaction. (glass, wet, unhygienic, unstable surfaces)
● It is within our right to cancel a booking if there is a road closure, adverse weather conditions and there are no other alternatives to the location.
We reserve the right to cancel the booking if:
● We have staffing issues
● We have transport issues
● We have animal welfare issues
● The government introduce a lockdown / enforce a standstill
● Full payment is not made prior to the day of the event In the event of these circumstances Kew Little Pigs Farm Limited will provide an alternative date, or if necessary a credit to re-book on-site or off-site events. For any queries about events please email events@kewlittlepigs.com
1. Event Booking Details
All bookings will be regarded as provisional until full payment has been received for the required services, and only if accepted by Kew Little Pigs Farm will the booking be confirmed. Kew Little Pigs Farm is not under any obligation to continue holding provisional bookings beyond the given option date.
2. Price & Payment
All prices quoted by Kew Little Pigs Farm are inclusive of VAT. Prices quoted by Kew Little Pigs Farm may be amended when agreed with the Client and the Client will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of Kew Little Pigs Farm. Any query arising from an invoice must be notified to Kew Little Pigs Farm in writing by the Client within 14 working days of the date of the invoice receipt. There is a 48 hour cancellation policy. Additional Expenses – any additional expenses or fees resulting from any changes made by the
Client, that have not been quoted in the agreed proposal but subsequently incurred by Kew Little Pigs Farm, will be invoiced separately after the event. Payment will be due within 5 working days of presentation, any queries thereon raised within 3 working days of presentation and payment shall be made. Kew Little Pigs Farm will agree to any additional expenses or fees with the client prior to these being incurred. Additional time at the event will need to be agreed with Management beforehand. Payment needs to be taken instantly via bank transfer, cash or alternative payment method. If equipment is broken you will be responsible for the reimbursement. The Client must inform Kew Little Pigs Farm in writing office@kewlittlepigs.com of any bank transfers. Use the booking reference when making payment.
Additional Fees
Any additional costs, such as gift bags, barn hire, merchandise and catering will be agreed with The Client and invoiced separately. This invoice must be paid within 7 days of receipt and prior to the event.
3. Cancellation
This clause applies to the following: where the client (a) cancels the entire event, (b) cancels partial use of the services for the event or (c) reduces the duration of the event as a result of which the contracted value is reduced. All cancellations must be received in writing from the client and will be deemed to take effect from the date of receipt.
Full Cancellation
If a cancellation is made more than 4 weeks prior to the event, a new date will be offered, subject to
availability, or we can provide a full refund.
If a cancellation is made after this time, the client will be refunded 50% of the booking fee.
If a cancellation is made within 48 hours of the event date, no refund will be provided.
Date Change
If the date of the event needs to be changed, the client can do so up to 2 weeks before the event date free of charge, subject to availability. If the date of the event needs to be changed with less than 2 weeks notice, a 10% admin fee will be charged and the date rebooked, subject to availability.
Online Bookings
Full payment is required at time of booking
It is the clients responsibility to check all details are correct before making a booking.
Any errors to online bookings or any alternations made to a booking will be chargeable to the client. Any extra payments will be required at least 48 hours prior to the event for any changes or the event will be cancelled with no refund of existing monies paid.
4. Liability
● We will not tolerate inappropriate behaviour or verbal abuse.
● We ask customers to arrive 10 minutes prior to their party or event to allow time to park and check-in.
● If you are running late please notify us by calling 01494 726993.
● You are welcome to bring your own picnics, but please note food and drink can only be consumed in the area with picnic benches or within our shop/café area. We do not allow pork products on site. Please use the bins provided for any rubbish.
● You will be responsible for yourself and your belongings during your experience. We are not liable for any loss, theft, or damage to your property.
● Please wear appropriate clothing – no open shoes, heels, or flip-flops are permitted on the farm. We suggest wearing old trainers or wellies and clothing you don’t mind getting mucky. This is an outdoor farm with all of our pig pens outside.
We reserve the right to cancel the booking if:
● We have staffing issues
● We have animal welfare issues
● There are adverse weather conditions
● The government introduce a lockdown / enforce a standstill
● Full payment is not made prior to the day of the event In the event of these circumstances Kew Little Pigs Farm Limited will provide an alternative date, or if necessary a credit to re-book on-site or off-site events.
For any queries about events please email events@kewlittlepigs.com
Returns for Merchandise
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase or your order number.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank/ paypal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kewlittlepigs.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kewlittlepigs.com and send your item to: Kew Little Pigs, Old Amersham Farm, Amersham, HP7 0HR, United Kingdom.
Shipping & Returns
To return your product, you should mail your product to: Kew Little Pigs, Old Amersham Farm, Amersham, HP7 0HR, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless there is fault from our side, ie. incorrect product sent out. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
“I joined the team in September of 2021 as a Farm Hand. This was my first proper job and the experience was very insightful as working with animals there is never a dull moment. I have always loved animals and have had many different animals growing up such as guinea pigs, rabbits, dogs and horses so I knew the animal industry was a career I would like to be involved in. Since joining Kew Little Pigs Farm I have had the opportunity to care for the animals and share my knowledge with all the customers that have visited the farm. I was promoted to Head Farm Hand in January 2023.
I look forward to my journey here at Kew Little Pigs Farm and hope to see you on the farm soon!”