Terms and Conditions

Experiences On The Farm

These Terms and Conditions cover all pre-booked visits on the farm booked through our website and third parties.

We ask customers to arrive 10 minutes prior to their experience to allow time to park and check-in.
If you are running late please continue your journey we will try and accommodate you however there is no guarantee. You may be asked to wait until the following tour as you may have missed the health and safety talk and the tour would have already began, for this reason you will either be moved to the next available tour or alternatively IF another member of staff is available they may be able to cover this. If a member of staff is not available you will forfeit your experience.
Kew Little Pigs is a private farm and therefore you must have a pre-paid ticket before attending.
Everyone who attends the farm must have a pre-paid ticket. Children under 3 years of age are free (Max 2 per booking)
Any person under the age of 16 is to be accompanied and supervised by a paying adult at all times.
No spectators allowed.
We do not allow dogs on the farm.
For direct bookings: (made through the Kew Little Pigs website) All experiences cannot be cancelled or refunded however we do offer a 1 time rebook. 48 hours notice required.
For Third Party customers: Including, but not limited to Groupon, Buy a Gift, Red Letter Day and Virgin: the experience cannot be refunded or amended. As the experiences are already heavily discounted. The experience can be re-gifted to friends/family to attend on the date/time booked.
All visitors must use the sinks, foot dips and sanitizer provided throughout the farm before and after any contact with the animals.
In the event of forced closure, including but not limited to (natural disaster, poor weather conditions, road closures, absent or ill staff, or problems with transport) we have the right to cancel the bookings and rearrange. In this case, we will give the client notice as soon as possible. The client will be able to rebook their visit to the farm. It is not in our interest to cancel a booking and this is only done as a last resort. We will not be processing refunds for the above.
Pigs are Zoonotic, meaning they can pass illness onto humans (including, but not limited to ringworm, erysipelas, leptospirosis, streptococcosis, campylobacterosis, salmonellosis, cryptosporidiosis, giardiasis, balantidiasis, influenza, infection with pathogenic E. coli, and brucellosis) Equally humans can pass them to pigs and therefore If you have a known contagious illness you will need to re-book for a time when the illness has passed you must do so 48-hours prior to your experience. If you have booked through a third party you can re-gift to friends/family.
Though pigs are considered hypoallergenic those with hay fever or allergies might suffer in the summer months, so please take medication as needed. We do also have guinea pigs, chickens, ducks and guinea fowl on site. Along with trees that cause effect to those who suffer with nut allergies.
Pregnant women are advised to contact their GP/Doctor/Midwife as there may be a risk of toxoplasmosis.
Customers are advised to contact their doctor/GP/midwife before booking if they are immunocompromised, suffering from illnesses, recently been in hospital, have severe allergies, disabilities, mental health issues or anything else that you have concerns about for advice.
All our animals on the farm are very friendly and used to visitors, however, we cannot guarantee they will not bite/cause harm. They do have the ability to do so, therefore precaution must be taken at all times as instructed by the member of staff in the Health & Safety briefing.
Pigs have bad eyesight, so when approaching them, do so with caution. Do not put your fingers near their mouths, do not chase them.
Do not pick up piglets as this is very distressing for them. It may also provoke the sows to protect/charge/bite.
We ask you to respect the pig’s home and territory and behave sensibly.
There are times when we must close pens and prohibit visitors from entering these pens.
We supply all food to our pigs and ask that you do not feed the pigs with anything unless asked to do so. Do not take any food or drink items into the pig pens.
You are welcome to bring your own picnics, but please note food and drink can only be consumed in the fenced-off Check-In Area with picnic benches in, or within our shop/café area. Please use the bins provided for any rubbish.
You will be responsible for yourself and your belongings during your experience. We are not liable for any loss, theft, or damage to your property.
For those that require wheelchair access, please email info@kewlittlepigs.com. We try to accommodate as best we can, however, we are an outdoor experience, and the weather can greatly affect the grounds. Unfortunately, at this time, we do not have adaptions for wheelchair users and would advise them to come in the summer months. The shop and barn have disabled access.
A registered carer is entitled to a FREE ticket, if accompanying a paying adult/child with disabilities. Please inform us on your customer’s notes when booking online and email us proof of ID (examples DLA, Carer’s card, blue badge etc) and show upon arrival to farm staff. info@kewlittlepigs.com
We ask all visitors to respect our staff, animals and the premises. If during your visit to the farm your attitude or behaviour is abusive or disrespectful to either staff, animals or other customers, you will be asked to leave the farm without a refund. This includes unacceptable behaviour, not following staff instructions, breaking rules and equipment, endangering the farm staff and animals. Offensive or aggressive behaviour will not be tolerated. Theft and unwilling to pay for goods or services, unacceptable behaviour from adults or children will be asked leave, refused future entry and will be asked to remove vehicles and property from the site. Entering the site without permission or a valid booking will be considered trespassing.
Any pictures or videos taken on the farm should be for personal use only unless prior consent is given. In relation to media, film production, journalists, and photographers, we insist that we have copies of both pictures and videos taken and that when footage or pictures are released that our company name is advertised, spelled correctly, and also include our contact details. We also require in writing what the intentions of use of the footage or pictures are. We are to be notified when the pictures/videos are released, and we have the right to present them on our website or another disclosed source. We have the right to refuse any scenes or scenarios that we feel could be dangerous for our pigs or degrading towards them.
You must take precaution when opening/closing gates into the animal pens. If any of the animals escape please do not chase them, alert a member of staff immediately. If you disobey instructions and fail to close the gates we will ask you to leave the farm. The farm staff cannot be responsible for looking after visitors’ children.
All our animals are very much loved and cared for, we follow strict animal welfare and their health and happiness is our main priority – please do not chase, push, kick or force our animals to do anything. If you witness anything please alert a member of staff.
Please wear appropriate clothing – no open shoes, heels, or flip-flops are permitted on the farm. We suggest wearing old trainers or wellies and clothing you don’t mind getting mucky. This is an outdoor farm with all of our pig pens outside. In the winter months: Wellies, umbrellas, and waterproofs are a must! In the summer months: Sunscreen, hats and plenty of water! We have limited shaded areas.
The use of our newly built barn will not always be available.
Restricted areas are prohibited to the public.
No smoking, no vaping on the farm please.
Our car park is strictly for Kew Little Pigs staff and Kew Little Pigs customers only. Please do not leave your car here when after your experience. The car park and the side gates will be locked when the farm closes and staff leave.
When leaving the farm you must wash your hands again and rinse your shoes/use the provided foot dips.

Kew Little Pigs Farm Holiday Club

- The Holiday Club is for children aged 7 to 16 years.
- This is a drop off session, parents cannot stay on site. They can however, return at 3pm for a tour of the farm and to see what the children have been doing.
- Children should wear appropriate clothing – no open shoes, heels, or flip-flops are permitted on the farm. We suggest wearing old trainers or wellies and clothing you don’t mind getting mucky. This is an outdoor farm with all of our pig pens outside. In the winter months: Wellies, umbrellas, and waterproofs are a must! In the summer months: Sunscreen, hats and plenty of water! We have limited shaded areas.
- We ask customers to arrive 10 minutes prior to their experience to allow time to park and check-in.
- If you are running late please continue your journey we will try and accommodate you however there is no guarantee. You may be asked to wait until the following tour as you may have missed the health and safety talk and the tour would have already began, for this reason you will either be moved to the next available tour or alternatively IF another member of staff is available they may be able to cover this. If a member of staff is not available you will forfeit your experience.
- Everyone who attends the farm must have a pre-paid ticket.
- No spectators allowed.
- We do not allow dogs on the farm.
- For direct bookings: (made through the Kew Little Pigs website) All experiences cannot be cancelled or refunded however we do offer a 1 time rebook. 48 hours notice required.
- For Third Party customers: Including, but not limited to Groupon, Buy a Gift, Red Letter Day and Virgin: the experience cannot be refunded or amended. As the experiences are already heavily discounted. The experience can be re-gifted to friends/family to attend on the date/time booked.
- All visitors must use the sinks, foot dips and sanitizer provided throughout the farm before and after any contact with the animals.
- In the event of forced closure, including but not limited to (natural disaster, poor weather conditions, road closures, absent or ill staff, or problems with transport) we have the right to cancel the bookings and rearrange. In this case, we will give the client notice as soon as possible. The client will be able to rebook their visit to the farm. It is not in our interest to cancel a booking and this is only done as a last resort. We will not be processing refunds for the above.
- Pigs are Zoonotic, meaning they can pass illness onto humans (including, but not limited to ringworm, erysipelas, leptospirosis, streptococcosis, campylobacterosis, salmonellosis, cryptosporidiosis, giardiasis, balantidiasis, influenza, infection with pathogenic E. coli, and brucellosis) Equally humans can pass them to pigs and therefore If you have a known contagious illness you will need to re-book for a time when the illness has passed you must do so 48-hours prior to your experience. If you have booked through a third party you can re-gift to friends/family.
- Though pigs are considered hypoallergenic those with hay fever or allergies might suffer in the summer months, so please take medication as needed. We do also have guinea pigs, chickens, ducks and guinea fowl on site. Along with trees that cause effect to those who suffer with nut allergies.
- Customers are advised to contact their doctor/GP/midwife before booking if they are immunocompromised, suffering from illnesses, recently been in hospital, have severe allergies, disabilities, mental health issues or anything else that you have concerns about for advice.
- All our animals on the farm are very friendly and used to visitors, however, we cannot guarantee they will not bite/cause harm. They do have the ability to do so, therefore precaution must be taken at all times as instructed by the member of staff in the Health & Safety briefing.
- Pigs have bad eyesight, so when approaching them, do so with caution. Do not put your fingers near their mouths, do not chase them.
- Do not pick up piglets as this is very distressing for them. It may also provoke the sows to protect/charge/bite.
- We ask you to respect the pig’s home and territory and behave sensibly.
- There are times when we must close pens and prohibit visitors from entering these pens.
- We supply all food to our pigs and ask that you do not feed the pigs with anything unless asked to do so. Do not take any food or drink items into the pig pens.
- You are welcome to bring your own picnics, but please note food and drink can only be consumed in the fenced-off Check-In Area with picnic benches in, or within our shop/café area. Please use the bins provided for any rubbish.
- You will be responsible for yourself and your belongings during your experience. We are not liable for any loss, theft, or damage to your property.
- For those that require wheelchair access, please email info@kewlittlepigs.com. We try to accommodate as best we can, however, we are an outdoor experience, and the weather can greatly affect the grounds. Unfortunately, at this time, we do not have adaptions for wheelchair users and would advise them to come in the summer months. The shop and barn have disabled access.

We ask all visitors to respect our staff, animals and the premises. If during your visit to the farm your attitude or behaviour is abusive or disrespectful to either staff, animals or other customers, you will be asked to leave the farm without a refund. This includes unacceptable behaviour, not following staff instructions, breaking rules and equipment, endangering the farm staff and animals. Offensive or aggressive behaviour will not be tolerated. Theft and unwilling to pay for goods or services, unacceptable behaviour from adults or children will be asked leave, refused future entry and will be asked to remove vehicles and property from the site. Entering the site without permission or a valid booking will be considered trespassing.
Any pictures or videos taken on the farm should be for personal use only unless prior consent is given. In relation to media, film production, journalists, and photographers, we insist that we have copies of both pictures and videos taken and that when footage or pictures are released that our company name is advertised, spelled correctly, and also include our contact details. We also require in writing what the intentions of use of the footage or pictures are. We are to be notified when the pictures/videos are released, and we have the right to present them on our website or another disclosed source. We have the right to refuse any scenes or scenarios that we feel could be dangerous for our pigs or degrading towards them.
You must take precaution when opening/closing gates into the animal pens. If any of the animals escape please do not chase them, alert a member of staff immediately. If you disobey instructions and fail to close the gates we will ask you to leave the farm. The farm staff cannot be responsible for looking after visitors’ children.
All our animals are very much loved and cared for, we follow strict animal welfare and their health and happiness is our main priority – please do not chase, push, kick or force our animals to do anything. If you witness anything please alert a member of staff.
The use of our newly built barn will not always be available.
Restricted areas are prohibited to the public.
No smoking, no vaping on the farm please.
Our car park is strictly for Kew Little Pigs staff and Kew Little Pigs customers only. Please do not leave your car here when after your experience. The car park and the side gates will be locked when the farm closes and staff leave.
When leaving the farm you must wash your hands again and rinse your shoes/use the provided foot dips.

Off-site Events & Parties

Offsite Events & Parties

1. Event Booking Details
All bookings will be regarded as provisional until full payment has been received for the required services, and only if accepted by Kew Little Pigs Farm will the booking be confirmed. Kew Little Pigs Farm is not under any obligation to continue holding provisional bookings beyond the given option date.

2. Price & Payment
All prices quoted by Kew Little Pigs Farm are inclusive of VAT. Prices quoted by Kew Little Pigs Farm may be amended when agreed with the Client and the Client will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of Kew Little Pigs Farm. Any query arising from an invoice must be notified to Kew Little Pigs Farm in writing by the Client within 14 working days of the date of the invoice receipt. There is a 48 hour cancellation policy. Additional Expenses – any additional expenses or fees resulting from any changes made by the
Client, that have not been quoted in the agreed proposal but subsequently incurred by Kew Little Pigs Farm, will be invoiced separately after the event. Payment will be due within 5 working days of presentation, any queries thereon raised within 3 working days of presentation and payment shall be made. Kew Little Pigs Farm will agree to any additional expenses or fees with the client prior to these being incurred. Additional time at the event will need to be agreed with Management beforehand. Payment needs to be taken instantly via bank transfer, cash or alternative payment method. If equipment is broken you will be responsible for the reimbursement. The Client must inform Kew Little Pigs Farm in writing office@kewlittlepigs.com of any bank transfers. Use the booking reference when making payment.

Additional Fees
Travel Distance Fee is £100 per hour each way.
Any additional travel costs including DART, Congestion Charge, Parking etc will be charged to the client.
Additional Hours on top of 2 hour basic package is charged at the hourly rate of £348 for 2 pigs or £390 for 3 pigs Out of hours (between 6am and 9am and between 5pm and 8pm) is an additional £120 per hour.

3. Cancellation
This clause applies to the following: where the client (a) cancels the entire event, (b) cancels partial use of the services for the event or (c) reduces the duration of the event as a result of which the contracted value is reduced.
All cancellations must be received in writing from the client and will be deemed to take effect from the date of receipt.
Full Cancellation
If a cancellation is made more than 4 weeks prior to the event, a new date will be offered, subject to availability, or we can provide a full refund. If a cancellation is made after this time, the client will be refunded 50% of the booking fee. If a cancellation is made within 48 hours of the event date, no refund will be provided.
Date Change
If the date of the event needs to be changed, the client can do so up to 2 weeks before the event date free of charge, subject to availability. If the date of the event needs to be changed with less than 2 weeks notice, a 10% admin fee will be charged and the date rebooked, subject to availability.

Online Bookings
Full payment is required at time of booking. It is the clients responsibility to check all details are correct before making a booking. Any errors to online bookings or any alternations made to a booking will be chargeable to the client. Any extra payments will be required at least 48 hours prior to the event for any changes or the event will be cancelled with no refund of existing monies paid. Any postponements of confirmed and contracted business or any Public Health Emergency declared by Public Health England, the Chief Medical Officer for England or any law or any action taken by the UK government or UK public authority that directly affects the operation of the event will be considered as a cancellation in accordance with the above cancellation clauses. However, provided the revised event date is agreed (subject to availability) and takes place within 12 months of the original event date, payments received by Kew Little Pigs Farm from the client shall form a credit towards the future event. Should any postponement costs be incurred by KLP, the client will be notified and these costs will be deducted from the amount held as credit.

4. Liability
● We will not work on rooftops, terraces, balconies.
● We cannot attend premises without a lift or a lift too small to fit our equipment.
● There cannot be other livestock present.
● Permission of the landlord, proprietors, councils or government as appropriate needs to be granted.
● We cannot attend premises if there is a dispute with a landlord, proprietors, councils or government.
● We will not tolerate inappropriate behaviour or verbal abuse.
● We need sufficient space (a minimum of 4m x 4m for a 2 Pig Party and 6m x 6m for a 3 Pig Party for the pen), with space around for staff and guests.

● Parking nearby needs to be provided.
● Parking charges, congestion charges, tolls and other fines need to be paid by the client in advance or after the event.
● We will not work if the area is unfit for human / animal interaction. (glass, wet, unhygienic, unstable surfaces)
● It is within our right to cancel a booking if there is a road closure, adverse weather conditions and there are no other alternatives to the location.
We reserve the right to cancel the booking if:
● We have staffing issues
● We have transport issues
● We have animal welfare issues
● The government introduce a lockdown / enforce a standstill
● Full payment is not made prior to the day of the event In the event of these circumstances Kew Little Pigs Farm Limited will provide an alternative date, or if necessary a credit to re-book on-site or off-site events. For any queries about events please email events@kewlittlepigs.com

On-site Events & Parties

Onsite Events & Parties

Additional Fees
Any additional costs, such as gift bags, barn hire, merchandise and catering will be agreed with The Client and invoiced separately. This invoice must be paid within 7 days of receipt and prior to the event.

Full Cancellation
If a cancellation is made more than 4 weeks prior to the event, a new date will be offered, subject to
availability, or we can provide a full refund.
If a cancellation is made after this time, the client will be refunded 50% of the booking fee.
If a cancellation is made within 48 hours of the event date, no refund will be provided.

Date Change
If the date of the event needs to be changed, the client can do so up to 2 weeks before the event date free of charge, subject to availability. If the date of the event needs to be changed with less than 2 weeks notice, a 10% admin fee will be charged and the date rebooked, subject to availability.
Online Bookings
Full payment is required at time of booking
It is the clients responsibility to check all details are correct before making a booking.

Any errors to online bookings or any alternations made to a booking will be chargeable to the client. Any extra payments will be required at least 48 hours prior to the event for any changes or the event will be cancelled with no refund of existing monies paid.

4. Liability
● We will not tolerate inappropriate behaviour or verbal abuse.
● We ask customers to arrive 10 minutes prior to their party or event to allow time to park and check-in.
● If you are running late please notify us by calling 01494 726993.
● You are welcome to bring your own picnics, but please note food and drink can only be consumed in the area with picnic benches or within our shop/café area. We do not allow pork products on site. Please use the bins provided for any rubbish.
● You will be responsible for yourself and your belongings during your experience. We are not liable for any loss, theft, or damage to your property.
● Please wear appropriate clothing – no open shoes, heels, or flip-flops are permitted on the farm. We suggest wearing old trainers or wellies and clothing you don’t mind getting mucky. This is an outdoor farm with all of our pig pens outside.
We reserve the right to cancel the booking if:
● We have staffing issues
● We have animal welfare issues
● There are adverse weather conditions
● The government introduce a lockdown / enforce a standstill
● Full payment is not made prior to the day of the event In the event of these circumstances Kew Little Pigs Farm Limited will provide an alternative date, or if necessary a credit to re-book on-site or off-site events.
For any queries about events please email events@kewlittlepigs.com

Online Store

Returns for Merchandise
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase or your order number.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank/ paypal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kewlittlepigs.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kewlittlepigs.com and send your item to: Kew Little Pigs, Old Amersham Farm, Amersham, HP7 0HR, United Kingdom.

Shipping & Returns

To return your product, you should mail your product to: Kew Little Pigs, Old Amersham Farm, Amersham, HP7 0HR, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless there is fault from our side, ie. incorrect product sent out. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Pig Sales

Boar Hire

Holiday Relief Services

Book a Piggy Pet & Play between 25th October and 2nd November to join our Halloween Extravaganza!

Come and meet Santa and the Pigs on 6th, 7th, 13th & 14th December!

info@kewlittlepigs.com

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